FAQ

What is a hybrid movement / mecha-quartz?
You are not the first to ask, follow – this link – for a proper introduction.  

What size of the First series should I get?
Hard to know and hard to tell but on this link you will find a printable size guide so you can try it yourself right away – Size Guide

How do I use the butterfly clasp?
For a beginner this one can be a bit tricky – the first time, later you will love how simple it is and how elegant it looks, follow this link for a step by step guide

Can I adjust the size of my mesh band?
Yes you can and it is super easy, we have put together a short step by step guide on this link

The seconds hand isn’t moving?
No worries – the time, hour, minute and right sub dial runs all the time. The seconds hand and the left sub dial runs for 60 minutes when you press the top pusher. You can read alla about the movement in your Owner's Manual or have a look at this video.

How much is shipping?
We currently offer free shipping worldwide on all watches (not straps), VAT is included on all purchases within the European Union. However, VAT, additional duties, import taxes, customs or brokerage fees may be subjected to all international orders upon delivery. Please contact your local customs office for more information.

When can I expect my order?
Express shipping is 1-3 days. Regular shipping is 4-7 days.  All orders under a value of 500 SEK will be sent with Postnord if you don't add express shipping. Please allow these orders up to 28 days to arrive.

What is your return policy?
You can find all information about our return policy by following this link – RETURN POLICY

There is a problem with my watch, can you help me?
Of course, we are here at any time. Fill in the form on our CONTACT page or shoot us an email at hello@tuseno.com.

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