Shipping

We always try to get your order shipped out within 24 hours, however sometimes it may take up to 48 hours due to high volume or other circumstances. All orders will receive a separate email including your tracking number as soon as your order has been dispatched from our premises.

Delivery time

Within Sweden - DHL Servicepoint

1-3 Business days (Express Shipping)
4-7 Business days (Free Shipping)

 

International - DHL Express

Express Shipping 1-3 Business days

Europe  
4-7 Business days (Free)
USA
4-7 Business days (Free)
Australia
4-7 Business days (Free)
Asia
4-7 Business days (Free)
Rest of the world
4-7 Business days (Free) 


 Delivery charges

We currently offer free shipping worldwide on all watches (not straps), VAT is included in all purchases within the European Union. However, VAT, additional duties, import taxes, customs or brokerage fees may be subjected to all International orders upon delivery. Please contact your local customs office for more information. 

 

Returns 

Any product purchased from the Online Store can be returned for a full refund or store credit within 14 days of delivery. If you would like to return or exchange your product, please send us an e-mail to hello@tuseno.com and we will arrange for your product to be picked up by one of our shipping partners free of charge (not straps, for more information see below).

Expedited shipping charges are non-refundable. Your payment will be refunded as soon as we have received your item in new, unused and re-sellable condition, with the original packaging and other materials. Items returned that are not deemed by us to meet these criteria may be sent back to the customer.

Exchanges 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at hello@tuseno.com. 

Free returns and exchanges only applies to products valued over 1000 SEK (e.g. no free returns/exchanges on straps) 

 

Refunds

Once your return is received, inspected and are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

We will notify you by email if your return is rejected in the inspection.

 

Late or missing refunds

If you have not received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you have done all of this and you still have not received your refund yet, please contact us at hello@tuseno.com.

NEWSLETTER