FREE GLOBAL SHIPPING

CUSTOMER SUPPORT  / F.A.Q

GENERAL

We currently offer free shipping worldwide on all watches (not straps), VAT is included on all purchases within the European Union.
However, VAT, additional duties, import taxes, customs or brokerage fees may be subjected to all international orders upon delivery.

Please contact your local customs office for more information.

Shipping is really quick, have a look at our « Shipping Information » for more information on delivery time for domestic and international orders.

You can find all information about our return policy here « Return Policy »

Of course, we are here at any time. Fill in the form on our « Contact » page or shoot us an email at hello@tuseno.com.

Glad you asked! Of course, but to better understand how we work – and why we do this have a look at our « About us » page. If you want to hear out others opinion about us feel free to check out our page with « Customer Reviews » or the « Press » page.

You can also google Tusenö to read reviews off our site – www.google.com/search?q=Tusenö

PRE-ORDER

To receive pre-order updates you need to be a subscriber to our newsletter – with the same email address you used for the order confirmation during checkout.

FIRST COLLECTION

You are not the first to ask, visit our « Mecha-Quartz Guide » for a proper introduction.

Hard to know and hard to tell but on this link you will find a printable size guide so you can try it yourself right away « Size Guide »

For a beginner this one can be a bit tricky – the first time, later you will love how simple it is and how elegant it looks, visit our « Butterfly Clasp Guide »

Yes you can and it is super easy, we have put together a short step by step guide – visit « Adjust Mesh Band »

No worries – the time, hour, minute and right sub dial runs all the time. The seconds hand and the left sub dial runs for 60 minutes when you press the top pusher. You can read all about the movement in your « Owner's Manual » or see our « Mecha-Quartz Guide »

BALCKWATER

Read the « Owner's Manual » to find out how to properly handle the Sellita SW200 movement.

To resize the bracelet you will need two small flat head screwdrivers. One on each side of the bracelet. The screws are secured with a loctite glue, sometimes you need to apply heat to get the screws to loosen. Often a regular hair dryer is enough.

If you are not comfortable with resizing the bracelet yourself, it is a simple and cheap task for your local watch maker.

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