We offer free shipping on all orders over $150 / €150.
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FEDEX |
1-7 DAYS |
| POSTNORD | 4-28 DAYS |
| DHL SERVICE POINT | 1-3 DAYS |
| POSTNORD | 2-7 DAYS |
Delivery time is usually 2-7 business days of Tusenö’s approval and confirmation of your order with default delivery services. Local differences can occur depending on country. For some countries we offer Express shipping (1-3 business days).
Please note that expected delivery times may vary depending on product availability; for campaign products, restock products and due to other unforeseen circumstances.
When your order has left our warehouse, a shipping confirmation note will be sent to the email address provided in connection with your purchase. If you have not received this confirmation within 48 hours, please contact our customer service.
We currently offer free shipping worldwide on all orders (over $150 / €150), VAT is included in all purchases within the European Union. However, VAT, additional duties, import taxes, customs or brokerage fees may be subjected to all non-European Union orders upon delivery. Contact your local customs office for more information.
We deduct Swedish/European VAT on all watch orders outside of the European Union.
Please note that should you, as the receiver, chose to decline these charges upon delivery, we will have to settle them in order to get the shipment in return. This sum will be deducted from your refund as a restocking fee.
If an order is not picked up or acknowledged within the designated time period, Tusenö will charge a fee corresponding to the shipping cost back and forth plus an additional handling fee of 200kr / $20 / €20.
Tusenö ensures that all items are quality-checked before being sent out to our customers. Any damage incurred in transit that is visible before the package has been opened should be reported to our customer service immediately.
For a return to be approved the returned product must be in new, unused and re-sellable condition with the original packaging, protective plastics and other materials intact. Resized watches/bracelets or watches without protective plastic will not be approved.
If a return is incomplete or damaged, the cost of restoring the product will be deducted from the refund.
Any product purchased from the Online Store can be returned for a refund within 14 days of delivery. If you would like to return your product, please send us an e-mail to hello@tuseno.com and we will send you the return label.
Return fee is based on shipping country and will be subtracted from your refund – Sweden 150kr / EU €45 / Global $60.
For return of a pre-order, see our special terms below.
All refunds will be processed using the original payment method, minus the return fee.
| From mid-November (15th of November) and through out December are all orders included in our extended return policy. The return policy is extended to the very first Monday in the following year. Products still need to be in their original condition. |
| All sample sale watches are considered final sale and will not be applicable for return or exchange. |
Before you place a pre-order we kindly ask you to read this page. It will answer a lot of questions for you, and help us to keep focus on making watches.
While reading this, please keep in mind that Tusenö is still a very small operation driven by not even a handfull of people.
Pre-order demands a lot more administration than a regular online purchase, but is necessary for us to keep running a sustainable business.
To ensure you receive updates about your pre-order, please subscribe to our newsletter using the same email address you used for your purchase. This is crucial for keeping your contact details correct before we ship your watch and to make sure you get the monthly update emails.
Every Pre-order comes with an estimated time of arrival (ETA). Please note that this is not a guaranteed delivery date. As production progresses, we will provide more precise updates. If any delays occur, we will inform you.
For some pre-orders, we offer a special launch price for a short period of time. After this period, the price will increase as we get closer to delivery. Pre-orders are limited, meaning they can sell out (all booked) before fulfillment.
Full payment (100%) is required upfront. We’ve tested other models, but the administrative workload became unsustainable.
Order edits/changes can be made up to 24 hours after purchase, provided the product is still available. After that, our e-commerce platform prevents further changes.
Pre-orders are fulfilled on a first-come, first-served basis. The earlier you place your order, the earlier you will receive your watch.
Once your order is ready to ship, you will receive a shipping confirmation email with your tracking number and your receipt.
For shipment-related questions, please contact the courier directly.
During deliveries, we ship a large number of watches in a short period of time. Asking us when your watch will arrive slows down the process significantly for all customers. Please trust that we are working as fast as possible to get your watch to you.
Watches are dispatched from our warehouse in Sweden. If your shipping address is within the European Union (EU), the price you paid at checkout includes VAT, and no additional charges will apply.
If your shipping address is outside the EU, we do not charge VAT. However, you may be responsible for additional duties, import taxes, brokerage, or customs fees upon delivery.
The customs invoice will reflect the exact price paid in USD. We cannot adjust the invoice value or take responsibility for currency fluctuations between pre-order and fulfillment.
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Cancellation of a pre-order comes with a fee of 900kr / €90 / $90, deducted from your refund. You can read more about this fee below.
If there are any questions regarding your order that is not answered above, feel free to send us an email. We do our best to replay as soon as possible during weekdays.
Finally, thank you for your cooperations and reading this. Now, let's focus on making watches!
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Cancelling a pre-order incurs a fee of 900 SEK / €90 / $90 per watch, which will be deducted from your refund. This fee applies to each watch in your order. Pre-orders also require significantly more administrative work than regular orders, both for us and our logistics partner. As we all know, time is money. Rather than increasing the overall price of the watch, we’ve chosen to apply this fee only when necessary. Please note that this fee also applies if you choose to return your watch after receiving your pre-order. |