Privacy Policy 

 

Updated GDPR privacy policy 

According with EU privacy law GDPR (General Data Protection Regulation) we have a privacy policy on what information we process from our customers and the way we manage it.

 

WHAT PERSONAL DATA DO WE COLLECT AND WHY?

When placing an order at www.tuseno.com we collect the necessary information you provide us for placing and shipping your order.

The information that is collected is your name and address together with your billing address. We also collect your email and phone number in order to contact you when your order has been shipped. This information is collected and managed so that we can fulfill our part of the contract with you. The information collected is used to provide you with the best possible shopping experience.

If you sign up to our newsletter we will also add your email address to our newsletter list and it will be kept there until you, at any time, unsubscribes by following the link at the bottom of the newsletter or get in contact with our customer support team at hello@tuseno.com, asking us remove your email from that specific list.

The reason for collecting and processing this data and information is because we have a contract with you ,i.e., to deliver your purchases or newsletter, or to provide you with other services you have requested. We will also use your personal data to send you sales and marketing communications that we believe may be of interest to you if we have your explicit consent for this activity. You can opt out from our newsletter at any time.

 

HOW LONG WILL WE KEEP YOUR DATA?

We will only retain your personal data as long as it is necessary for us to fulfill our commitment due to contract between our customers and us. This means that we will storage order history and any mail correspondence at least 1 year to make sure that we have all information necessary for any complaint or similar actions and also to cover our 12-month warranty period.

Any correspondence containing personal data or information provided by you through email or text message or any other technical means of communications will be deleted as soon as the errand, for which reason we obtained this information, has been closed and sorted.

The data collected during your purchase are retained in accordance with the Swedish tax law (seven years in Sweden), while the data used to send you our newsletter are retained until you ask to be unsubscribed.

  

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing: With your permission, we may send you emails about our store, new products and other updates.

 

SECTION 2 - CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at hello@tuseno.com.

 

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

 

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

 

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

 

SECTION 6 - SECURITY 

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

  

SECTION 7 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 

SECTION 8 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

 

COOKIES AND PIXEL TAGS

To give you the best possible experience on our site we sometimes use cookies. A cookie is a small data file sent to your browser from a web server and stored on your hard drive that allows easier access the next time the same page is visited. If you do not want your personal information to be stored by cookies, you can configure your browser so that it notifies you whenever a cookie is received. This way you can decide each time to accept cookies or not. Rejecting cookies may cause a reduced functionality and/or experience of our web site.

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not:

  1. IP-address
  2. Unique cookie identifier, cookie information and information on whether your device has software to access certain features
  3. Unique device identifier and device type
  4. Domain, browser type and language
  5. Operating system and system settings
  6. Country and time zone
  7. Previously visited websites
  8. Information about your interaction with our Sites such as click behavior, purchases and indicated preferences
  9. Access times and referring URLs.
  10. _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
  11. _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
  12. _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer. cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
  1. _secure_session_id, unique token, sessional. storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

Third parties may also collect information through cookies, third party plugins and widgets. These third parties collect data directly from your web browser and the processing of this data is subject to their own privacy policies.

We use cookies and pixel tags to track our customers’ usage of the Site and to understand our customers’ preferences better, such as country and language. This way we can understand our customers better and offer an improved experience online. We also use cookies and pixel tags to obtain aggregate data about site traffic and site interaction, to identify trends and obtain statistics so that we can become better. Here are the types of cookies we use:

  1. Cookies to improve performance, such as speed and site preferences of our site. Rejecting these cookies may result in a poorly functioning website.
  2. Cookies for social media and advertisement. These cookies help us to advertise relevant products to you via third parties and social media. Rejecting these cookies may cause the showing of irrelevant advertising
  3. Cookies that is required for basic functionality of the site. This could be cookies that allow you to be remembered on our website for a smoother cart and checkout experience.

 

QUESTIONS AND CONTACT INFORMATION 

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at hello@tuseno.com. 

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