F.A.Q

FREQUENTLY ASKED QUESTIONS

GENERAL

How much is shipping costs?

We currently offer free shipping worldwide on all watches (not straps), VAT is included on all purchases within the European Union.
However, VAT, additional duties, import taxes, customs or brokerage fees may be subjected to all international orders upon delivery.

Please contact your local customs office for more information.

When can I expect my order?

Soon – and it’s free!

Shipping is really quick, have a look at our « Shipping Information » for more information on delivery time for domestic and international orders.

What is your return policy?

You can find all information about our return policy here « Return Policy »

There is a problem with my watch, can you help me?

Of course, we are here at any time. Fill in the form on our « Contact » page or shoot us an email at hello@tuseno.com.

IS TUSENÖ GOOD QUALITY?

Glad you asked! Of course, but to better understand how we work – and why we do this have a look at our « About us » page. If you want to hear out others opinion about us feel free to check out our page with « Customer Reviews » or the « Press » page.

You can also google Tusenö to read reviews off our site – www.google.com/search?q=Tusenö

FIRST COLLECTION

What is  hybrId movement/mecha-quartz?

You are not the first to ask, visit our « Mecha-Quartz Guide » for a proper introduction.

What size of the first collection should i get?

Hard to know and hard to tell but on this link you will find a printable size guide so you can try it yourself right away « Size Guide »

How do I use the butterfly clasp?

For a beginner this one can be a bit tricky – the first time, later you will love how simple it is and how elegant it looks, visit our « Butterfly Clasp Guide »

Can I adjust the size of my mesh band?

Yes you can and it is super easy, we have put together a short step by step guide – visit « Adjust Mesh Band »

The seconds hand is not moving on my first, why?

No worries – the time, hour, minute and right sub dial runs all the time. The seconds hand and the left sub dial runs for 60 minutes when you press the top pusher. You can read all about the movement in your « Owner's Manual » or see our « Mecha-Quartz Guide »

BLACKWATER

How do I operate the movement?

Read the « Owner's Manual » to find out how to properly handle the Sellita SW200 movement.

Can I resize the bracelet myself?

To resize the bracelet you will need two small flat head screwdrivers. One on each side of the bracelet. The screws are secured with a loctite glue, sometimes you need to apply heat to get the screws to loosen. Often a regular hair dryer is enough.

If you are not comfortable with resizing the bracelet yourself, it is a simple and cheap task for your local watch maker.

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