FREQUENTLY ASKED QUESTIONS
CUSTOMER SUPPORT / F.A.Q
The price for a product is based on your delivery country and will automatically change when you reach our checkout.
For countries within EU price include a ~25% VAT.
This VAT is deducted on orders outside of the EU which is why price might seems better is USD than EUR.
Yes, the currency is based on your delicery country.
SEK in Sweden
EUR within EU
USD for all other countries
Price within EU include ~25% VAT which is excluded for order outside of EU.
This is the reason why price might seems "better" in USD than EUR.
We currently offer free shipping worldwide on all watches (not straps).
Shipping options (and its prices) will be available the checkout.
VAT is included on all purchases within the European Union.
However, VAT, additional duties, import taxes, customs or brokerage fees may be subjected to all orders outside of the European Union upon delivery.
Please contact your local customs office for more information.
Shipping is really quick, have a look at our « Shipping Information » for more information on delivery time for domestic and international orders.
You can find all information about our return policy here « Return Policy »
Of course, we are here at any time. Fill in the form on our « Contact » page or shoot us an email at hello@tuseno.com.
Glad you asked! Of course, but to better understand how we work – and why we do this have a look at our « About us » page. If you want to hear out others opinion about us feel free to check out our page with « Customer Reviews » or the « Press » page.
You can also google Tusenö to read reviews off our site – www.google.com/search?q=Tusenö
On this page « PRE-ORDER INFORMATION »we have collected all information you need to know about the pre-order process.
To receive pre-order updates you need to be a subscriber to our newsletter – with the same email address you used when placing the pre-order.
You can read the ETA (estimated time of arrival) on the collection page or the product page.
We use broad timeframes initially. A more accurate timeframe will be announced to buyers as soon as parts have passed the first QC (quality control) and we move on to assembly – or have to remake/refine some parts.
We are known for good quality, shortcuts won't favor anyone in the long run.
To shorten the wait we usually begin production a couple of months prior to the pre-order opening.
This means that the number of colors of each model is set.
When a pre-order watch is sold out it means that the pre-order is full and and all watches are reserved.
From time to time, there can be cancellations. In case of a cancellation the watch will be re-stocked and available to everyone.
There is no waiting list, or restock alert for a canceled pre-order.
A fee is charge to cover the transaction cost, you can read more about the cancellation fee on the bottom of this page « Shipping and Returns »
Yes, we have tested the 50/50 approach but it's too time consuming (and a bit of a struggle) to collect the final 50% before shipping.
Time is better spent to optimize the packing and shipping process.
The perk of signing up to the interest list is to get the best price possible when we open the pre-order.
We will gradually increase the price to the regular price as we get closer to have the watches available for immediate shipping.
We have put together a page with several guides and How-to videos.
It includes guides such as; operating the movement, resize your bracelet, half-links etc.
Yes, the bracelet comes large enough to fit any wrist.
You are not the first to ask, visit our « Mecha-Quartz Guide » for a proper introduction.
For a beginner this one can be a bit tricky – the first time, later you will love how simple it is and how elegant it looks, visit our « Butterfly Clasp Guide »
Yes you can and it is super easy, we have put together a short step by step guide – visit « Adjust Mesh Band »
No worries – the time, hour, minute and right sub dial runs all the time. The seconds hand and the left sub dial runs for 60 minutes when you press the top pusher. You can read all about the movement in your « Owner's Manual » or see our « Mecha-Quartz Guide »
