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GENERAL

These terms apply to all orders submitted through Tusenö's online store located at Tusenö.com (and hereafter referred to as the “webshop”), and covers all purchase agreements between you, the customer, and Tusenö (hereafter called Tusenö). You are advised to read these terms in full before placing an order on the webshop. As these terms may be updated from time to time, Tusenö recommends that its consumers ensure they are up to date with any and all changes to the terms before placing each new order.

In order to make a purchase from the Tusenö webshop, you must be at least 18 years of age, and not in the care of a legal guardian. Tusenö assumes that customers who place orders on the Tusenö webshop provide truthful information about their age, and / or have the necessary consent of a guardian to make said purchase. Orders made in another person's name without their consent will be reported to the competent authority.

A binding purchase agreement is entered into as soon as your order has been confirmed by Tusenö, i.e., an order confirmation has been sent to the email address provided by you at the time of purchase. When your order has been delivered, and Tusenö has received its due payment, you become the owner of the purchased product(s), and are thus responsible for its loss and / or destruction.

If an item runs out of stock at the same time that you place an order for it, and before its unavailability has been updated on the website, Tusenö will notify you by email. Tusenö may then suggest another product in exchange, or cancel your order and offer you a full refund for your purchase. Tusenö reserves the right to reject or revoke a purchase contract if it suspects fraud or acts similar to fraud – for example, the illegal use of another person's credit card.



WARRANTY

Warranty for our watches depends on the specific model (warranty do not cover straps).

  • The First collection is covered by a one-year warranty from date of purchase.
  • The Blackwater collection is covered by a two-year warranty from date of purchase.
  • The Shellback collection is covered by a two-year warranty from date of purchase.

Please note that the warranty does not cover the life of the battery or normal wear and tear of the case and strap (e.g. scratched crystal; alteration of the color and/or material of non-metallic straps and chains, such as leather, textile, rubber; peeling of the plating). The warranty does not cover any damage on any part of the watch resulting from abnormal use, lack of care, negligence, accidents (knocks, dents, crushing, broken crystal, etc.), incorrect use of the watch and non-observance of the directions provided by Tusenö. Neither the warranty cover watches handled by non-authorized persons (e.g. for battery replacement, services or repairs) or which has been altered in its original condition beyond Tusenö control.



PAYMENT

Tusenö use Klarna Checkout and Paypal as its payment solutions providers.

Klarna
Payments may be made in the currencies listed in Tusenö's online store. You may pay by credit card, debit card, gift certificate, or Klarna Invoicing.
For questions regarding payments, we refer you to Klarna's customer service at +46 8-120 120 10.
You can read about Klarna's Data Protection Policy here.
Please note that Klarna's purchase Terms & Conditions are assumed as accepted by the customer when a payment is made at checkout.

Paypal
For questions regarding payments, we refer you to Paypal's website.
You can read about Paypal's Data Protection Policy here.

Stripe
For questions regarding payments, we refer you to Stripe's website.
You can read about Stripe's Data Protection Policy here.



REFUND

Refunds are made in accordance with the payment method used for purchase. We strive to effectuate refunds as soon as possible, but sometimes it could take up to 1-2 weeks until they are refunded.



CORPORATE INFORMATION

Two Stories AB / Tusenö

Risåsgatan 12
41307 Göteborg
Sweden

Reg. no: 559024-0569
VAT: SE559024056901

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