FREE GLOBAL SHIPPING

SHIPPING

We offer free shipping on all orders over €100.
 

INTERNATIONAL
FEDEX 1-7 DAYS
POSTNORD 4-28 DAYS

 

SWEDEN
DHL SERVICE POINT  1-3 DAYS
POSTNORD 2-7 DAYS

 

Delivery time is usually 2-7 business days of Tusenö’s approval and confirmation of your order with default delivery services. Local differences can occur depending on country. For some countries we offer Express shipping (1-3 business days).

Please note that expected delivery times may vary depending on product availability; for campaign products; and due to other unforeseen circumstances.

When your order has left our warehouse, a delivery confirmation note will be sent to the email address provided in connection with your purchase. If you have not received this confirmation within 24 hours, please contact our customer service.

We currently offer free shipping worldwide on all orders (over €100), VAT is included in all purchases within the European Union. However, VAT, additional duties, import taxes, customs or brokerage fees may be subjected to all non-European Union orders upon delivery. Contact your local customs office for more information.

Since April 2021 Tusenö deduct Swedish/European VAT on all orders outside of the European Union.

Please note that should you, as the receiver, chose to decline these charges upon delivery, Tusenö will have to settle them in order to get the shipment in return. This sum will be deducted from your refund as a restocking fee.

 

UNCLAIMED PACKAGES

If an order is not picked up or acknowledged within the designated time period, Tusenö will charge a fee corresponding to the shipping cost back and forth plus an additional handling fee of 15 EUR.

 

GOODS DAMAGED IN TRANSIT

Tusenö ensures that all items are quality-checked before being sent out to our customers. Any damage incurred in transit that is visible before the package has been opened should be reported to our customer service immediately.

 

RETURNS 

RETURNS

Any product purchased from the Online Store can be returned for a refund within 14 days of delivery. If you would like to return your product, please send us an e-mail to hello@tuseno.com and we will send you the return label.

Return fee is based on shipping country and will be subjected from your refund – Sweden 100kr / EU €30 / Global $50.
For return of a pre-orer, see our special terms below.

All refunds will be processed using the original payment method, minus the return fee.

 

EXCHANGES

In, some cases (domestic orders), we can provide an exchange of your product. But for most of the times it's easier, and quicker, if you place a new order and request a return on the product you want to exchange.

 

RETURN PROCESS INTERNATIONAL
  1. Send us an email and let us know you want to make a return.
  2. We work with a logistics partner which provide us with the return labels on predetermined days (Tuesdays and Thursdays). As soon as we receive the return label we will send it over to you.
  3. Once you have received your return label pack your order as it was received in its original box.
  4. Call your local FedEx office for a pick-up day that suits you.
  5. Once the return is received, controlled and inspected by our logistics partner we will make the refund within 21 days as long as (see below):

 

RETURN PROCESS SWEDEN
  1. Send us an email and let us know you want to make a return.
  2. We work with a logistics partner which provide us with the return labels on predetermined days (Tuesdays and Thursdays). As soon as we receive the return label we will send it over to you.
  3. Once you have received your return label pack your order as it was received in its original box.
  4. You can drop-off the package at any DHL Service Point you like.
  5. Once the return is received, controlled and inspected by our logistics partner we will make the refund within 21 days as long as:

The returned product is in new, unused and re-sellable condition with the original packaging and other materials.
If a return is incomplete or damaged, the cost of restoring the product will be deducted from the refund.

 

EXTENDED RETURN POLICY IN NOVEMBER AND DECEMBER 🎄
From mid-November (15th of November) and through out December are all orders included in our extended return policy. The return policy is extended to the very first Monday in the following year. Products still need to be in their original condition.

SAMPLE SALE 🏷️
All sample sale watches are considered final sale and will not be applicable for return or exchange.

PRE-ORDER 🔒
When pre-ordering an item from us we make this item especially for you. If you want to cancel your pre-order a 1500kr / €150 / $150 fee will be subjected from your refund.
This fee also applies to the return policy once you receive your pre-order.
 

 

TERMS AND CONDITION

PRIVACY POLICY

CUSTOMER SUPPORT

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