Before you place a pre-order we kindly ask you to read this page. It will answer a lot of questions for you, and help us to keep focus on making watches.
While reading this, please keep in mind that Tusenö is still a very small operation driven by not even a handfull of people.
Pre-order demands a lot more administration than a regular online purchase, but is necessary for us to keep running a sustainable business.
First of all, make sure to have the same email used during your purchase subscribed to our newsletter. This is important or you won't receive any updates concerning your pre-order from us, but is also necessary to assure your contact details are correct before we ship your watch.
There is always an estimate time of arrival (ETA) for your pre-order, please note estimate and not definite. The closer we get to complete production, a more precise ETA will be communicated. In case of any delays occur, we will communicate this too.
For some pre-orders we offer a special price when opening, this price lasts about one week.
A pre-order is limited, which means it can be full (and it tends to be) and will then close before fulfillment takes place. Price will also increase as we get closer to delivery.
Payment is 100% upfront. We have tried other models but the amount of administration this demands is not possible anymore.
We can edit your order up to 24 hours after purchase (as long as the product is available). Later than 24 hours our e-commerce platform limits us from making any changes.
Pre-orders are fulfilled by first come, first serve praxis. In other words, the sooner you place your pre-order, the sooner you will receive it.
As soon as your order is ready, you will receive a shipping confirmation from us including a tracking number (and receipt). If you have any questions regarding your shipment, please contact the courier.
There is usually a large quantity of watches going out within a short period of time. Please let us focus on this process. Asking us when your watch will arrive will slow down this process – a lot (based on experience).
Watches are dispatched from our warehouse in Sweden, if your shipping address is located within the European Union, then the price you paid in our checkout is the final price you pay. This price includes VAT.
If your shipping address is located outside the European Union we do not charge VAT, and your order may be subject to additional duties, import taxes, brokerage, or customs fees upon delivery.
The value on your customs invoice will be the same as the price you paid in US dollar. We can not hold responsible for fluctuations in the FX market between the day of pre-order and fulfillment.
We can not put a lower price on the customs invoice.
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Cancellation of a pre-order comes with a fee of 900kr / €90 / $90, deducted from your refund. You can read more about this fee below.
If there are any questions regarding your order that is not answered above, feel free to send us an email. We do our best to replay as soon as possible during weekdays.
Finally, thank you for your cooperations and reading this. Now, let's focus on creating watches!
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Cancelling a pre-order comes with a fee of 900kr / €90 / $90 that will be subtracted from your refund. Please note, this charge applies to each watch in your order. The reason for this fee is to cover those transaction costs. We simply can't lose money on a cancelled pre-order. A pre-order is also more complicated and more time consuming than a regular order since it demands a lot more hands-on work from us and our logistics partner. As we all know, time is money. Our way of looking at this is that we could have added the fee to the price of the watch, but instead decided to do it this way to keep a lower price. |